Privacy Policy

Last reviewed: July 2026

Introduction

This Privacy Policy explains how Skylark Media Ltd (“Skylark Media”, “we”, “us” or “our”) collects, uses, protects and retains your personal data when you interact with our website and our services, and how to contact us if you have any questions or concerns.

We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Policy reflects a review carried out in 2026 and replaces our previous privacy notice.

This Policy applies to the Skylark Media website and wherever else it is referenced, regardless of how you access the site. We may amend it from time to time; any updated version will be posted here with its review date.

What we mean by personal information

Personal information is any information relating to an identifiable person – someone who can be identified directly or indirectly, for example by name, email address, telephone number or location data.

We do not use information that has been anonymised so that it can no longer identify a specific person.

How we collect your personal data

We collect your personal data when you contact us – by phone, by email, through our website, or when you use our services. For example, when you sign up to our newsletter, request a call, or express interest in an event, you are providing your data to us with your consent.

We may also collect and process your data where we have a legal obligation to do so, or where we have a legitimate interest in doing so as part of running our business.

What personal data we collect

When you use our website, we collect the information you provide through our contact form – typically your name, telephone number and email address, along with any other details relevant to your enquiry. Where a form includes it, you may also choose to provide a postal address. We collect your telephone number if you call us, and your email address when you correspond with any @skylarkmedia.co.uk address.

How we use your personal information

We use your personal data to:

  • respond to your enquiry and provide the services you have requested;
  • improve our services;
  • send you updates or marketing about services that may interest you, where you have agreed to receive them;
  • contact you about our services, including changes or updates; and
  • meet our legal obligations.

Where the law requires, we may also use your data to help prevent or detect fraud or criminal activity, or to provide information to law enforcement bodies or courts.

Your choices

You control how we use your personal information. You can choose whether we send you marketing, how we send it, and whether we contact you by phone. You can change your preferences or withdraw your consent at any time.

Your rights

Under UK data protection law you have the right to:

  • access the personal data we hold about you;
  • ask us to correct or update inaccurate or incomplete data;
  • ask us to delete your data or restrict how we use it;
  • object to us processing your data; and
  • receive a copy of your data in a structured, commonly used format.

Some of these rights are subject to conditions, and exercising them may affect your access to some of our services. To make a request, please email hello@skylarkmedia.co.uk.

Sharing your personal information

We do not sell your personal data, and your data will only be processed for the purposes set out in this Policy.

Where we use trusted third-party service providers to help us run our business and deliver our services (for example email, website hosting, analytics or marketing tools), they act on our instructions as our processors and only process your data as far as necessary. We share only what is relevant and necessary for the purpose.

If our business is sold or transferred, relevant personal data may be transferred to the new owner. We will notify you if this happens and you will be given the option to opt out of your data being retained by the new owner.

Cookies

Our website uses cookies and similar technologies to help the site function, to understand how it is used, and to improve your experience. You can control non-essential cookies through the consent options shown when you first visit the site, and through your browser settings. For details of the cookies we use, please see our Cookie Policy.

Artificial intelligence (AI)

We use AI-assisted tools in some of our creative and production work and to help run our business. We do not use personal data collected through this website to make automated decisions that have a legal or similarly significant effect on you, and we do not use your personal information to train third-party AI models. Where AI tools process personal data on our behalf, they do so as our processors under appropriate safeguards.

Third-party websites

This Policy does not cover third-party websites or services you may reach via links from our site. We are not responsible for how they use your information and cannot guarantee its security. Please review their own privacy policies.

How long we keep your personal information

We keep your personal data only for as long as necessary for the purpose it was collected, to provide the services you have requested, and to meet our legal obligations. We may periodically contact you to confirm that you are happy for us to continue holding your data and that our services remain relevant.

Where your data is processed

Your data is processed primarily in the UK. Where one of our service providers processes data outside the UK, we ensure appropriate safeguards are in place to protect it in line with UK data protection law.

How to contact us or make a complaint

If you have any questions about this Policy, or wish to access, amend or delete your information, please contact us:

Skylark Media Future Leap, The Old Chapel, 16 Oakfield Road, Bristol BS8 2AP 0117 258 0011 hello@skylarkmedia.co.uk

If you have a concern about how we handle your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.